LocalTel Television Support

Chelan County and Douglas County TV use different systems, below you will find solutions to common problems based on County.
If you don't fins a solution to your problem please give us a call.

Customer Support
888-8888
Tech Support Contacts
Wenatchee 888-5700
Moses Lake 707-5700
Quincy - Ephrata 717-5700
Bridgeport - Brewster 733-7900
Phones & TV 888-9111

Chelan County FAQ's

How do I program my remote?

You can download and print out a remote programming instruction sheet - CLICK HERE
If you need support assistance in setting up your remote, please download the guide first, and then contact support. This will make getting you set up quickly much easier.

My guide just says "No data" on every channel

Reboot the set top box. You can do that by holding the power button down for 8-10 seconds. You can also reboot the set top box by unplugging the power cord and then plugging it right back in.

All channels have nothing but a subscription request message

Reboot the set top box. You can do that by holding the power button down for 8-10 seconds. You can also reboot the set top box by unplugging the power cord and then plugging it right back in.

The remote control is not controlling the set top box

Push the CBL button on the top of the remote. If that doesn't work, verify that the component button lights up when pressed, if it doesn't, try changing the batteries.

My channels are freezing and pixelating

Reboot the set top box. You can do that by holding the power button down for 8-10 seconds. You can also reboot the set top box by unplugging the power cord and then plugging it right back in. If that doesn't improve it please call our repair department.

If all your TVs are not working:

Check your other fiber services. If they are working, please give us a call at 509-888-8888 for assistance. If they are not working, please check the fiber box power supply. Every fiber connection in Chelan County has a power supply that was installed when the service was activated. This piece of equipment is a white or grey rectangle box measuring approximately 8" by 10", will say "APC" or Powershield" and will be hanging on a wall and plugged into a standard outlet. This unit cannot get wet and is generally inside or in a covered box and will always be within 50 feet of the PUD's fiber box outside. If this unit gets unplugged or loses power, all fiber services will drop within a few minutes to a few hours. Once you find this box, please verify that it has two green lights on it, this will indicate if the unit is powered up or not. If not, check the outlet for a GFI reset button or your circuit breaker box to make sure a fuse hasn't blown. Once power is restored to the fiber box, all services will come back on within a few minutes. If this does not resolve your issue, please give us a call at 509-888-8888 for assistance.

I have snow on all channels on 1 TV. The others are fine

Check the coax cable in the back of the TV to make sure it's not loose. Check to make sure you are on the correct input. If you are not sure which input you should be on, scroll through all the options to see if any of them bring the service back.

Audio on one channel is not working

If you have our set top box press the settings button and scroll down to secondary Audio (SAP). Verify that it is off. If it is off and you still don't have sound please call our repair department.

The TV picture does not fill the screen

IIf you have one of our set top boxes press the pound key on the remote we provided you until the picture looks right. If you do not have one of our set top boxes, you will need to consult your TV manual.

Douglas County FAQ's

How do I program my remote?

You can download and print out a remote programming instruction sheet - CLICK HERE
If you need support assistance in setting up your remote, please download the guide first, and then contact support. This will make getting you set up quickly much easier.

Channel(s) are pixelating, frozen, or has no audio

Reboot the box by unplugging the power cord for 30 seconds and then plugging back in. After the 2-3 minutes reboot process, if this doesn't resolve the issue, please give us a call at 509-888-8888 for assistance.

TV is stuck on the boot screen or does not receive picture on one channel.

Reboot the box by unplugging the power cord for 30 seconds and then plugging back in. After the 2-3 minutes reboot process, if this doesn't resolve the issue, please give us a call at 509-888-8888 for assistance."

TV can receive the guide but no picture on all channels.

It's possible there is a resolution issue between your TV and the set top box.  Press the Green circle on the remote, followed by the number 1 through 5 to change the resolution.  Be sure to try each resolution setting but if this doesn’t resolve your issue,  please give us a call at 509-888-8888 for assistance.

  • Green then #1 - 480 (3)
  • Green then #2 - 480 (4)
  • Green then #3 - 480P
  • Green then #4 - 720P
  • Green then #5 - 1080
TV has no audio on any channels.

Go into Menu on the remote - settings - password is 1 - hardware settings - Audio - and choose the right Digital Audio Output (HDMI, Dolby Digital, Stereo PCM)



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